How can we help you?

Get answers to some of the most frequently asked questions related to our products and website. If you can’t find the answers to your question, feel free to contact us here.

Frequently Asked Questions

About Our Website

I can’t enter a password - how do I log in?

You do not need a traditional password to access your Metagenics account. Instead, you can log in using a one-time six-digit verification code sent to your email address (this code will be active for 15 minutes once it's sent to your email address). Alternatively, you can sign in with Shop for easy access.

What are the benefits of setting up a Metagenics account?

There are so many great reasons to create a Metagenics account! You can view your previous shopper history for a faster checkout, connect to your natural healthcare practitioner for easy access to your personalised supplement recommendations, and join a community of people striving to lead a happier, healthier life.

How can I set up a Metagenics account?

Simply visit our registration page

If you're a patient, please speak with your practitioner to ensure your account is properly connected. They will need to send you an invitation. In the meantime, you can browse our range of products that are available to everyone.

How can I connect my Metagenics account to my Healthcare Practitioner?

To connect your Metagenics account with your Healthcare Practitioner, please ask your practitioner to send you an invitation.

Once you've received the invite, simply log in with your email. You'll see your practitioner's connection details displayed at the top of the page.

About Our Products

How do I choose the best Metagenics product for me?

You can search our product catalogue by selecting ‘Products’ in the website menu and navigate our range using the filter options.

While we’ve made our online shopping experience easy, there is no substitute for personalised health advice. Find a Practitioner near you for trusted advice about products and health care that fits your lifestyle.

What makes Metagenics products unique?

Metagenics supplements have been specially formulated to get to the core of whole-body health. Infused with ingredients sourced from nature, our products are produced at the highest quality, clinically tested and have been prescribed by healthcare professionals for over 40 years.

What age is suitable to consume an adult dosage?

We recommend that an adult dose is suitable for consumption by individuals 18 years and older.

How do Metagenics substantiate their claims?

We strive to be at the forefront of product innovation and research, with dedicated regional and global teams that ensure our products are developed to regulations with ingredients based on scientific evidence. We use a variety of evidence to substantiate our health claims including peer-reviewed scientific literature from PubMed, Cochrane Reviews and Government Health Organisations. We take the safety and efficacy of our products very seriously at Metagenics.

All products are submitted to the Therapeutic Goods Administration (TGA) for approval and are listed on the Australian Register of Therapeutic Goods (ARTG).

Where are Metagenics supplements made?

Metagenics products are mostly made in our own A1-rated manufacturing facilities. We have world-class manufacturing and warehousing facilities in Brisbane - Australia, as well as New Zealand, Belgium, United Kingdom, Ireland, South Africa and four in the United States of America. On occasion, there are supplements that are made in facilities owned by our trusted partners due to the complex nature of the formulations or use of allergens (to avoid contamination in our sites).

How do I purchase Metagenics supplements showing as 'connect with a practitioner'?

If you are a registered customer that is already connected to a healthcare practitioner, simply log in to your account to purchase these products.

If you are not yet connected, find a healthcare professional in your area, and request to be connected.

Once you have been successfully connected, you will receive an email invitation from Metagenics, allowing you to now log in and purchase products labelled 'connect with a practitioner.'

Is it normal for urine to turn yellow after consuming Metagenics formulas containing Vitamin B?

Yes, high-dose vitamins like Vitamin B can turn your urine a bright yellow after consumption. If you have any concerns, seek medical advice from your health practitioner.

How should I store my supplements?

Please refer to the label or to the individual product page for specific information on how to best store your Metagenics product. Additionally, we recommend that you do not store your supplements in direct sunlight or heat as extreme temperatures can affect the efficacy of different vitamins, minerals and herbal supplements.

Can I take Metagenics products if I have a medical condition or take other medication?

We recommend consulting a Healthcare Practitioner to help establish a personalised health plan.

You can find a healthcare practitioner here.

Should I take my supplements with a meal?

The best time for consumption depends on the supplement. We recommend referring to the label or to the individual product page on the Metagenics website for further information.

Where can I check the ingredients and allergen information of each product?

You can find detailed information on active ingredients and allergens by clicking on each product. Simply select the 'Ingredients & Free From' tab located under the product description. Here, you'll find the list of active ingredients, allergens ('Free From' details) and, where available, any product excipients.

Where does Metagenics source it’s ingredients from?

Metagenics is dedicated to delivering high quality, practitioner formulated products. To do so, we source high quality ingredients from around the globe. This approach allows us to bring innovative formulations to market and ensure our supply of ingredients to keep our quality Metagenics products in stock.

About Our Packaging & New Labels

Why is Metagenics changing its label designs?

Our new label design has been introduced to simplify the way you navigate our product range and help you to find a supplement that’s right for you.

The new labels provide you with improved product information, including better highlighting the products’ core benefit.

When will the new labels be rolled out?

We’re in the process of transitioning to new labels, so you might see both the old and new versions in your product orders. We envision this will take 12 months, so please bear with us during this time. But don’t worry! Our labels may be getting a fresh new look, but our supplements will remain the same, premium quality ingredients that you know and trust.

Why did I receive old and new packaging in my order?

We will not be throwing out old stock as this goes against our environmental values as a B-Corp certified business. This means that you may receive products with the old and new branded labels in your orders as we continue to sell through existing stock. But don’t worry! Our labels may be getting a fresh new look, but our supplements will remain the same, premium quality ingredients that you know and trust.

Will Metagenics formulations also change?

You can feel confident that our supplements will remain the same, premium quality ingredients that you know and trust.

The product I ordered doesn’t match what I received. What should I do?

Received the wrong product in your order? You can refund or exchange this for your desired supplement. Reach out to our customer service team to begin this process.

Additionally, we’re in the midst of introducing a new label design for our supplements. This means that even if the packaging looks different, you might still have the correct product. Click here for more information on our new labels and what that could mean for you.

Is the Metagenics packaging recyclable?

Yes, Metagenics is a proud B-Corp certified business, and all our products come packaged in recyclable materials.

Every Metagenics order is carefully wrapped in Geami Paper packaging, a sustainable and effective alternative to bubble wrap, and secured with packing peanuts to protect your products from damage. These packing peanuts are made from eco-friendly vegetable starch, allowing them to dissolve easily in warm water

You can read more about our sustainability practices here.